Refund policy

Returns & Refunds

We want you to love your Nordic Jackets piece as much as Voll loved designing it. If it's not quite right, returning it is simple.

30-day returns

You have 30 days after receiving your jacket to request a return.

To be eligible for a return under this 30-day policy, your jacket must be in the same condition you received it: unworn, unwashed, with tags attached, and in its original packaging. Please also include your order number or proof of purchase.

Your 14-day right of withdrawal (EU customers)

If your order is delivered within the European Union, you also have the legal right to cancel your order within 14 days of receiving it, for any reason and without giving a justification.

You're welcome to try your jacket on and look at it the way you would in a shop. If it has been handled beyond that, for example worn outside, washed, or damaged, we may reduce the refund to reflect the loss in value.

To withdraw, simply email us at contact@nordicjacket.com with a clear statement that you wish to cancel your order, including your name and order number. You can also use the model withdrawal form below.

How to start a return

  1. Email us at contact@nordicjacket.com with your order number and the jacket(s) you'd like to return.
  2. Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
  3. Please send your jacket back within 14 days of contacting us.

Returns sent without first contacting us can't be accepted.

Exchanges

Since all our jackets are one size, exchanges are for a different style. The fastest way to get the jacket you want is to return the one you have and, once your return is accepted, place a new order for the new style.

Refunds

Once we've received your return, we'll inspect it and let you know by email whether your refund is approved.

Approved refunds are issued to your original payment method within 14 days of receiving your return (or proof that you've sent it back, whichever comes first). If you return your full order, this includes the original standard shipping cost.

Please note that your bank or card provider may need a few extra days to process the refund. If more than 14 days have passed since your refund was approved and you haven't received it, contact us at contact@nordicjacket.com.

Damaged or faulty items

If your jacket arrives damaged, faulty, or isn't what you ordered, please email us at contact@nordicjacket.com with your order number and a photo as soon as possible, and we'll make it right with a replacement or a full refund. This doesn't affect your legal rights: in the EU, you have a 2-year legal guarantee for items that are faulty or not as described.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from your purchase.)

To: Nordic Jackets, [company address], contact@nordicjacket.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name:
  • Address:
  • Signature (only if this form is sent on paper):
  • Date:

Questions?

We're always happy to help. Write to us at contact@nordicjacket.com.